How to take a screenshot in macOS

Add screenshot to support tickets

Marc

Last Update 10 months ago

Taking a Screenshot

Taking a screenshot on a Mac OS is quite straightforward, and there are several methods to do it. Here are some common ways:


1. Capture the Entire Screen:

  • Press `Command (⌘) + Shift + 3` simultaneously.
  • You'll hear a camera shutter sound, and the screenshot will be saved on your desktop.

2. Capture a Selected Portion of the Screen:

  • Press `Command (⌘) + Shift + 4`.
  • The cursor will change, allowing you to click and drag to select the area you want to capture.
  • Release the mouse button, and the screenshot will be saved on your desktop.

3. Capture a Specific Window:

  • Press `Command (⌘) + Shift + 4` followed by the `Spacebar`.
  • The cursor will change to a camera icon.
  • Click on the window you want to capture.
  • The screenshot of the selected window will be saved on your desktop.

4. Capture the Touch Bar (on MacBook Pro models with Touch Bar):

  • Press `Command (⌘) + Shift + 6` to capture the contents of the Touch Bar.

5. Use Grab (for more options):

  • Open the 'Applications' folder.
  • Go to 'Utilities' and open 'Grab.'
  • In Grab, go to 'Capture' in the menu and choose the type of screenshot you want (selection, window, or screen).

6. Use Preview (for timed screenshots):

  • Open 'Preview.'
  • Go to 'File' > 'Take Screen Shot' and choose the type of screenshot you want.
  • You can also set a timer for a delayed screenshot.


Remember that the default location for saving screenshots is usually the desktop, but you can change this in the Screenshot app or by using keyboard shortcuts with the `Control` key added.


Upload a screenshot to support tickets

1. Log in to Client Area

2. Create a New Ticket:

  • Go to the support or ticket section.
  • Create a new ticket or select the existing ticket where you want to upload the screenshot.

3. Compose or Reply to the Ticket:

  • While composing or replying to the ticket, look for an "Attach" or "Upload" button.

4. Attach the Screenshot:

  • Click on the "Attach" or "Upload" button.
  • Navigate to the location where you saved the screenshot.
  • Select the screenshot file and upload it to the ticket.

5. Submit the Ticket:

  • Provide any additional information needed in the ticket.
  • Click on the "Submit" or "Send" button to submit the ticket.

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