How to take a screenshot in macOS
Add screenshot to support tickets
Marc
Last Update 6 months ago
Taking a Screenshot
Taking a screenshot on a Mac OS is quite straightforward, and there are several methods to do it. Here are some common ways:
1. Capture the Entire Screen:
- Press `Command (⌘) + Shift + 3` simultaneously.
- You'll hear a camera shutter sound, and the screenshot will be saved on your desktop.
2. Capture a Selected Portion of the Screen:
- Press `Command (⌘) + Shift + 4`.
- The cursor will change, allowing you to click and drag to select the area you want to capture.
- Release the mouse button, and the screenshot will be saved on your desktop.
3. Capture a Specific Window:
- Press `Command (⌘) + Shift + 4` followed by the `Spacebar`.
- The cursor will change to a camera icon.
- Click on the window you want to capture.
- The screenshot of the selected window will be saved on your desktop.
4. Capture the Touch Bar (on MacBook Pro models with Touch Bar):
- Press `Command (⌘) + Shift + 6` to capture the contents of the Touch Bar.
5. Use Grab (for more options):
- Open the 'Applications' folder.
- Go to 'Utilities' and open 'Grab.'
- In Grab, go to 'Capture' in the menu and choose the type of screenshot you want (selection, window, or screen).
6. Use Preview (for timed screenshots):
- Open 'Preview.'
- Go to 'File' > 'Take Screen Shot' and choose the type of screenshot you want.
- You can also set a timer for a delayed screenshot.
Remember that the default location for saving screenshots is usually the desktop, but you can change this in the Screenshot app or by using keyboard shortcuts with the `Control` key added.
Upload a screenshot to support tickets
1. Log in to Client Area
2. Create a New Ticket:
- Go to the support or ticket section.
- Create a new ticket or select the existing ticket where you want to upload the screenshot.
3. Compose or Reply to the Ticket:
- While composing or replying to the ticket, look for an "Attach" or "Upload" button.
4. Attach the Screenshot:
- Click on the "Attach" or "Upload" button.
- Navigate to the location where you saved the screenshot.
- Select the screenshot file and upload it to the ticket.
5. Submit the Ticket:
- Provide any additional information needed in the ticket.
- Click on the "Submit" or "Send" button to submit the ticket.